Over the years, customers have heard the term “diagnostics” or “diagnosis.” Most people understand the meaning, but others are unclear. When working on vehicles, it is not always clear and concise as to what is happening to the vehicle and for what reason.

 

Thus, we use the words like “diagnostics” or “diagnosis.”  The word diagnosis means to investigate or perform an analysis of the cause or nature of a condition, situation, or problem.

 

Keeping with the definition outlined above. When bringing a vehicle to our shop for an issue such as the vehicle runs rough or stalls, it will need to be diagnosed to determine the root cause. Automotive technicians are like doctors. We have to use a diagnostic strategy approach to determine a path of flow of diagnostics.

 

Like a doctor, when you first arrive at the office the receptionist will gather your information, ask you specific questions as to the nature of your concern. Afterwards the nurse or an associate will take your vitals. Once this part is completed, the doctor will review the information gathered before he/she enters the room to discuss the nature of your concerns. Based on their questions, examination, and testing, they will make a preliminary prognosis or may even require you to see a specialist.

 

We here at BOB'S AUTO SERVICE CENTER utilize the same approach. When you first arrive, the receptionist will gather your information, ask specific questions as to the nature of your concern(s) with the vehicle. Once the information is gathered, the receptionist will ask you to authorize a particular amount of time to examine your vehicle depending on the nature of your concern. You may ask what does this authorization or charge consist of?

 

Here is our standard procedure based on an engine runs rough and the check engine light is illuminated:

 

General procedure

The technician assigned to your vehicle will first acquire the proper diagnostic tool (scanner) and connect it to your vehicle. The technician will then perform a full scan of all the codes present within the modules on your vehicle. Once this task is done the faults are recorded and a partial diagnostic plan is formulated as to a diagnostic approach. The technician will then drive and monitor the scan data to verify your complaint and determine a path of flow of diagnostics. This is similar to a doctor’s examination.

 

Once the technician returns from the test drive,  he/she will select the proper diagnostic strategy whether it is based on their personal knowledge or utilizing SI (service information) provided by the manufacture. This all takes time. If the technician cannot determine the root cause within the allotted time frame, a further in-depth diagnosis will be needed. Including utilizing a lab scope or other specialty tools may be required. You will be called to authorize more time.

 

 

Pin point testing

Pin point testing is the process whereby we have formulated a diagnostic strategy and now either need to follow a flow chart provided by the manufacture or personal experience. Diagnostic flow chart can either be short quick tests or detailed tests. Each tests time is different due to accessibility to components, connectors or wiring. The manufacturers do not make it easy on us technicians.  Have you looked under your hood lately? Manufacturers like to utilize every bit of space available to them and sometimes place connectors and components where they are not easily accessible. This requires additional diagnosing time. The customer must understand this is what they are being charged for. It is not the fault of the technician--just manufacture design.

 

Once the technician has determined the cause, he/she will provide an estimate of repairs. The receptionist will call you with a quote to correct the concern based on his/her diagnosis.

 

Remember unlike doctors which only have to work on two models (male/female), technicians have to work on several models. Also, each manufacturer is different on how they build their vehicle and by the way they control their vehicles operation.

V I S I T S
V I S I T S
Diagnostics
OUR TOOLS
Your Auto Doctor is Always on Call
V I S I T S
V I S I T S
Diagnostics
OUR TOOLS
Your Auto Doctor is Always on Call
V I S I T S
V I S I T S
Diagnostics
OUR TOOLS
Your Auto Doctor is Always on Call
V I S I T S
Diagnostics
OUR TOOLS
Your Auto Doctor is Always on Call
V I S I T S
Diagnostics
OUR TOOLS
Your Auto Doctor is Always on Call
V I S I T S
OUR TOOLS
 
Diagnostics
Your Auto Doctor is Always on Call

Over the years, customers have heard the term “diagnostics” or “diagnosis.” Most people understand the meaning, but others are unclear. When working on vehicles, it is not always clear and concise as to what is happening to the vehicle and for what reason.

 

Thus, we use the words like “diagnostics” or “diagnosis.”  The word diagnosis means to investigate or perform an analysis of the cause or nature of a condition, situation, or problem.

 

Keeping with the definition outlined above. When bringing a vehicle to our shop for an issue such as the vehicle runs rough or stalls, it will need to be diagnosed to determine the root cause. Automotive technicians are like doctors. We have to use a diagnostic strategy approach to determine a path of flow of diagnostics.

 

Like a doctor, when you first arrive at the office the receptionist will gather your information, ask you specific questions as to the nature of your concern. Afterwards the nurse or an associate will take your vitals. Once this part is completed, the doctor will review the information gathered before he/she enters the room to discuss the nature of your concerns. Based on their questions, examination, and testing, they will make a preliminary prognosis or may even require you to see a specialist.

 

We here at BOB'S AUTO SERVICE CENTER utilize the same approach. When you first arrive, the receptionist will gather your information, ask specific questions as to the nature of your concern(s) with the vehicle. Once the information is gathered, the receptionist will ask you to authorize a particular amount of time to examine your vehicle depending on the nature of your concern. You may ask what does this authorization or charge consist of?

 

Here is our standard procedure based on an engine runs rough and the check engine light is illuminated:

 

General procedure

The technician assigned to your vehicle will first acquire the proper diagnostic tool (scanner) and connect it to your vehicle. The technician will then perform a full scan of all the codes present within the modules on your vehicle. Once this task is done the faults are recorded and a partial diagnostic plan is formulated as to a diagnostic approach. The technician will then drive and monitor the scan data to verify your complaint and determine a path of flow of diagnostics. This is similar to a doctor’s examination.

 

Once the technician returns from the test drive,  he/she will select the proper diagnostic strategy whether it is based on their personal knowledge or utilizing SI (service information) provided by the manufacture. This all takes time. If the technician cannot determine the root cause within the allotted time frame, a further in-depth diagnosis will be needed. Including utilizing a lab scope or other specialty tools may be required. You will be called to authorize more time.

 

Pin point testing

Pin point testing is the process whereby we have formulated a diagnostic strategy and now either need to follow a flow chart provided by the manufacture or personal experience. Diagnostic flow chart can either be short quick tests or detailed tests. Each tests time is different due to accessibility to components, connectors or wiring. The manufacturers do not make it easy on us technicians.  Have you looked under your hood lately? Manufacturers like to utilize every bit of space available to them and sometimes place connectors and components where they are not easily accessible. This requires additional diagnosing time. The customer must understand this is what they are being charged for. It is not the fault of the technician--just manufacture design.

 

Once the technician has determined the cause, he/she will provide an estimate of repairs. The receptionist will call you with a quote to correct the concern based on his/her diagnosis.

 

Remember unlike doctors which only have to work on two models (male/female), technicians have to work on several models. Also, each manufacturer is different on how they build their vehicle and by the way they control their vehicles operation.

 

 

V I S I T S
V I S I T S
OUR TOOLS
Diagnostics Your Auto Doctor is Always on Call
V I S I T S
OUR TOOLS
Diagnostics
Your Auto Doctor is Always on Call

Over the years, customers have heard the term “diagnostics” or “diagnosis.” Most people understand the meaning, but others are unclear. When working on vehicles, it is not always clear and concise as to what is happening to the vehicle and for what reason.

 

Thus, we use the words like “diagnostics” or “diagnosis.”  The word diagnosis means to investigate or perform an analysis of the cause or nature of a condition, situation, or problem.

 

Keeping with the definition outlined above. When bringing a vehicle to our shop for an issue such as the vehicle runs rough or stalls, it will need to be diagnosed to determine the root cause. Automotive technicians are like doctors. We have to use a diagnostic strategy approach to determine a path of flow of diagnostics.

 

Like a doctor, when you first arrive at the office the receptionist will gather your information, ask you specific questions as to the nature of your concern. Afterwards the nurse or an associate will take your vitals. Once this part is completed, the doctor will review the information gathered before he/she enters the room to discuss the nature of your concerns. Based on their questions, examination, and testing, they will make a preliminary prognosis or may even require you to see a specialist.

 

We here at BOB'S AUTO SERVICE CENTER utilize the same approach. When you first arrive, the receptionist will gather your information, ask specific questions as to the nature of your concern(s) with the vehicle. Once the information is gathered, the receptionist will ask you to authorize a particular amount of time to examine your vehicle depending on the nature of your concern. You may ask what does this authorization or charge consist of?

 

Here is our standard procedure based on an engine runs rough and the check engine light is illuminated:

 

General procedure

The technician assigned to your vehicle will first acquire the proper diagnostic tool (scanner) and connect it to your vehicle. The technician will then perform a full scan of all the codes present within the modules on your vehicle. Once this task is done the faults are recorded and a partial diagnostic plan is formulated as to a diagnostic approach. The technician will then drive and monitor the scan data to verify your complaint and determine a path of flow of diagnostics. This is similar to a doctor’s examination.

 

Once the technician returns from the test drive,  he/she will select the proper diagnostic strategy whether it is based on their personal knowledge or utilizing SI (service information) provided by the manufacture. This all takes time. If the technician cannot determine the root cause within the allotted time frame, a further in-depth diagnosis will be needed. Including utilizing a lab scope or other specialty tools may be required. You will be called to authorize more time.

 

Pin point testing

Pin point testing is the process whereby we have formulated a diagnostic strategy and now either need to follow a flow chart provided by the manufacture or personal experience. Diagnostic flow chart can either be short quick tests or detailed tests. Each tests time is different due to accessibility to components, connectors or wiring. The manufacturers do not make it easy on us technicians.  Have you looked under your hood lately? Manufacturers like to utilize every bit of space available to them and sometimes place connectors and components where they are not easily accessible. This requires additional diagnosing time. The customer must understand this is what they are being charged for. It is not the fault of the technician--just manufacture design.

 

Once the technician has determined the cause, he/she will provide an estimate of repairs. The receptionist will call you with a quote to correct the concern based on his/her diagnosis.

 

Remember unlike doctors which only have to work on two models (male/female), technicians have to work on several models. Also, each manufacturer is different on how they build their vehicle and by the way they control their vehicles operation.

 

 

V I S I T S
OUR TOOLS
Diagnostics Your Auto Doctor is Always on Call

Over the years, customers have heard the term “diagnostics” or “diagnosis.” Most people understand the meaning, but others are unclear. When working on vehicles, it is not always clear and concise as to what is happening to the vehicle and for what reason.

 

Thus, we use the words like “diagnostics” or “diagnosis.”  The word diagnosis means to investigate or perform an analysis of the cause or nature of a condition, situation, or problem.

 

Keeping with the definition outlined above. When bringing a vehicle to our shop for an issue such as the vehicle runs rough or stalls, it will need to be diagnosed to determine the root cause. Automotive technicians are like doctors. We have to use a diagnostic strategy approach to determine a path of flow of diagnostics.

 

Like a doctor, when you first arrive at the office the receptionist will gather your information, ask you specific questions as to the nature of your concern. Afterwards the nurse or an associate will take your vitals. Once this part is completed, the doctor will review the information gathered before he/she enters the room to discuss the nature of your concerns. Based on their questions, examination, and testing, they will make a preliminary prognosis or may even require you to see a specialist.

 

We here at BOB'S AUTO SERVICE CENTER utilize the same approach. When you first arrive, the receptionist will gather your information, ask specific questions as to the nature of your concern(s) with the vehicle. Once the information is gathered, the receptionist will ask you to authorize a particular amount of time to examine your vehicle depending on the nature of your concern. You may ask what does this authorization or charge consist of?

 

Here is our standard procedure based on an engine runs rough and the check engine light is illuminated:

 

General procedure

The technician assigned to your vehicle will first acquire the proper diagnostic tool (scanner) and connect it to your vehicle. The technician will then perform a full scan of all the codes present within the modules on your vehicle. Once this task is done the faults are recorded and a partial diagnostic plan is formulated as to a diagnostic approach. The technician will then drive and monitor the scan data to verify your complaint and determine a path of flow of diagnostics. This is similar to a doctor’s examination.

 

Once the technician returns from the test drive,  he/she will select the proper diagnostic strategy whether it is based on their personal knowledge or utilizing SI (service information) provided by the manufacture. This all takes time. If the technician cannot determine the root cause within the allotted time frame, a further in-depth diagnosis will be needed. Including utilizing a lab scope or other specialty tools may be required. You will be called to authorize more time.

 

Pin point testing

Pin point testing is the process whereby we have formulated a diagnostic strategy and now either need to follow a flow chart provided by the manufacture or personal experience. Diagnostic flow chart can either be short quick tests or detailed tests. Each tests time is different due to accessibility to components, connectors or wiring. The manufacturers do not make it easy on us technicians.  Have you looked under your hood lately? Manufacturers like to utilize every bit of space available to them and sometimes place connectors and components where they are not easily accessible. This requires additional diagnosing time. The customer must understand this is what they are being charged for. It is not the fault of the technician--just manufacture design.

 

Once the technician has determined the cause, he/she will provide an estimate of repairs. The receptionist will call you with a quote to correct the concern based on his/her diagnosis.

 

Remember unlike doctors which only have to work on two models (male/female), technicians have to work on several models. Also, each manufacturer is different on how they build their vehicle and by the way they control their vehicles operation.

 

 

V I S I T S
OUR TOOLS
Diagnostics
Your Auto Doctor is Always on Call
V I S I T S